ANZ Banking Group

Small Business Specialist

ANZ Banking Group

Mar 8th, 2023
ANZ has a proud heritage of more than 180 years. Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. We employ more than 50,000 people and have our global headquarters in Melbourne. ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.
Melbourne, AS

About the role

As a Small Business Specialist (SBS), you will service Small Business owners and integrate yourself within the Australian Branch Network (ABN), local community and external networks (circle of influence). Connecting with care to new and existing business customers. Conduct quality needs based conversations providing valuable insights and tailored recommendations. With an expert understanding of cash flow concepts.

Through engagement with customers and understanding their needs and ANZ’s products and services, deliver on the Team Business Lending & Working Capital Target
Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning ,ACL,FSRA, AF On-boarding, Introduction and Intermediate Credit Course)
Ensure the customer remains at the hearts of all our interactions
Collaborate within the team and contribute to a high performance culture

In a typical day or week you will be:
Having a high volume of quality customer interactions through walk in customers from the branch and pre booked appointments from both HUB and SPOKE branches
Fulfilling business accounts using iKnow, ensuring accounts are linked to the correct CLGs and providing a walk out working experience by fulfilling the full range of transactional and cash management needs, including ordering debit cards, establishing digital banking access and setting up ANZ app
Manage the end-to-end process for any needs referred to a business partner
Work closely with Branch Managers across key sites within Northern Victoria & Southern NSW by receiving and actioning branch referrals and championing SBB campaigns

Role Location:Flexibility in location will be considered for the right applicant. The position can be located in any one of Bendigo, Shepparton, Albury, or Mildura branches. If you are located outside of these four locations but feel you have the right attributes for the role, please make contact for a discussion.

Role Type:Permanent, Full-time.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Strong Negotiation Skills
Time management
Solid customer service
Strong collaboration skills
Confidence and resourcefulness

The ‘good to have’ knowledge, skill and experience (KSE) the role requires are:

Understanding of small business & commercial markets
Understanding of Money In, Managing Money, Money Out and cash flow concepts
Understanding financial statements
Thorough knowledge of ANZ procedure, products and services (desired no essential)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 32767

Job Posting End Date

29/03/2023, 11.59pm, (Melbourne Australia)

If you require alternative methods of application or screening, you must approach ANZ Banking Group directly to request this, as we're not responsible for the employer's application process.

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