Service Technician MP Linz
Enersys
Motive power batteries and chargers are utilized in electric forklift trucks and other commercial electric powered vehicles. Reserve power batteries are used in the telecommunication and utility industries, uninterruptible power supplies, and numerous applications requiring stored energy solutions including medical, aerospace and defense systems. Outdoor equipment enclosure products are utilized in the telecommunication, cable, utility, transportation industries and by government and defense customers. EnerSys also provides aftermarket and customer support services to customers from over 100 countries through our sales and manufacturing locations around the world.
Our reserve power batteries are marketed and sold principally under the PowerSafe, DataSafe, Hawker, Genesis, ODYSSEY and CYCLON brands. Our motive power batteries are marketed and sold principally under the Hawker, IRONCLAD, General Battery, Fiamm Motive Power, Uranio, Oldham and Express brands. We also manufacture and sell related direct current—DC—power products including chargers, electronic power equipment and a wide variety of battery accessories. Our battery products span a broad range of sizes, configurations and electrical capabilities, enabling us to meet a wide variety of customer applications.
At EnerSys, we maintain our leadership position by providing customers with world-class products and services, achieved through total employee involvement, teamwork, and supplier partnerships. Exceeding our customers' expectations and supplying the highest quality products and services are paramount at EnerSys. This belief is the foundation that helps shape the company's vision for progress and allows our customers to achieve their goals.
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.
Learn More About Our Company
Job Purpose
Essential Duties and Responsibilities
- Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Travels to customer sites to evaluate, diagnose, and repair customer’s equipment
- Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch
- Washes clean, and neutralizes customer’s batteries at customer ‘s location
- Diagnoses and repairs battery charging equipment
- Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment
- Operates material handling equipment per OSHA requirements
- Installs new or modified equipment at customer’s facility to ensure full functionality according to specifications
- Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
- Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
- Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel
- Maintains records of performance reports
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Identifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Maintains a safe, orderly, and clean working environment; Assists Service Manager/Supervisor in the proper operation of the Service Center, as needed
- Provides oversight and training for new/junior technicians, as directed by the Service Manager/Supervisor
- Evaluate the on-site performance of technicians as requested by management
- Must have hazmat endorsement or the ability to obtain one
- Other duties as assigned
Qualifications
Minimum Qualifications
- Able to read and speak with comprehension and write documents (such as customer correspondences, memos, and reports) in English
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Basic use and understanding of Internet software, E-mail, Microsoft Office
- Ability to operate a cell phone
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Associate’s degree (A. A.) or equivalent from two-year college or technical school; or one to two years industry related experience and/or training; or equivalent combination of education and industry experience; and at least five years field service experience
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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