Service Manager (m/f/d)

The Service Manager is responsible to develop and implement a service strategy that is in alignment with the overall H2 mobility strategy. This includes the implementation of a dedicated service organization to serve the installed base as well as the implementation of a dedicated spare parts strategy; for both also the development of related processes. All activities shall consider market requirements such as availability and down time as well as all relevant internal performance KPIs such as inventory turn rates and service crew utilization.

Key Objectives

• Gain fundamentalunderstanding of the Hydrogen Mobility market requirements with focus on equipment availability, service turnaround time and other service relevant KPIs.
• Development and implementation a comprehensive Service Strategythat enables the fulfillment of these requirements while at the same time is complying with the financial targets of the Business Plan.
• Amongst others, such Service Strategy consists of:
  • Service Footprint: Build up a service network that supports a growing installed base while mastering the challenge of a gradual ramp up (Footprint utilization)
  • Inventory Management: Implementation of an inventory strategy that supports availability targets of customers and that enables the service organization to stay within the required turnaround time when servicing the equipment, while at the same time meeting all related KPIs such as inventory turn rate, working capital, etc.
  • Overall Processes and Tools: Develop and implement service procedures as well as related standards and norms
  • Enablement and Capabilities development of the service organization to ensure all work, safety and quality requirements are met.
  • Continues improvement strategy to further improve the Service Offering as well as to provide feedback to Engineering and Product Management in terms of future improvement potential of the product itself
  • Participating in the development of a Service Sales Strategy supporting the Sales organization and Product Management to define the future commercial service offerings

Requirements:

• 5-10 year experience as Service Manager in a comparable industry environment.
• Preferably technical background education
• Hands on mentality whenever needed
• Customer centricity
• Leadership experience in leading a global Service Network of internal and external resources (direct and matrix reports)
• Presentation and communication skills
• Languages: German / English
• Team player
• Capability to adjust in a dynamic environment

We offer:

• An international, friendly, and dynamic team
• A health-promoting work environment
• Challenging and varied tasks and responsibilities
• Various development opportunities
• A gross monthly salary based on wage structure agreements starting at € 3.790,58 with respect to individual qualifications and experience
• Many other benefits (flexible working hours, canteen, etc.)

Company Profile

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In 2021, its 5,862 employees achieved sales of 1.119 billion euros in 131 locations across 46 countries. Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.

Since 1895, it has been our ambition to deliver excellence for our customers. As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative: people and success go hand in hand at HOERBIGER.

Job Reference: AT00306