Remote - Spanish Speaking - Licensed Clinical Case Manager

AiRCare Health

AiRCare Health is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

Who we are

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.

Why we need you

We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this.

Who you are

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.

Required Qualifications:

  • You have a master’s degree in a mental health discipline and/or related field.
  • You have a current valid license in a related field (LMHC, LPC, LPCC, LGSW, LICSW, LAMFT, or LMFT)
  • You have 2+ years of experience providing evidence-based treatments, short- term psychotherapy using outcomes management, and are excited and motivated to deliver clinical support via phone.
  • You are excited about providing life-changing clinical care, to a full caseload of clients (in a 40 hours/week role), and you have experience thriving in your previous work.
  • You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback.
  • You are a fabulous communicator: written and verbal communication is your strength.
  • You are interested in working remotely and reside in Florida, Texas, North Carolina, Georgia, or Arkansas

What you’ll do(Essential Job Functions)

The role of Support Specialist is a full-time position. You will work as part of the AiRCare Team. The responsibilities of this position include:

  • Provide phone-based goal-oriented support services to a diverse population of program participants.
  • Engage, build trust, and develop rapport with participants.
  • Review individual needs (life, work, emotional, financial, mental and/or behavioral health) and help to identify opportunities to better support.
  • Provide immediate access to interim clinical crisis services and counseling support, if needed.
  • Maintain regular contact with program participants, their care team, and local support resources as outlined by participants’ prescribed wellness plan.
  • Provide advocacy, crisis intervention, personalized support, and problem-solving skills.
  • Conduct quality of life assessments, when appropriate, to make accurate recommendations.
  • Utilize interviewing techniques and present-focused coaching to provide program support to all participants with the goal of empowering participant’s capacity for self-management.
  • Monitor and adjust frequency and level of support provided based on individual’s progress.
  • Help participants better understand the benefits made available to them through their employer.
  • Use AiRCare’s proprietary support system to deliver programming.
  • Maintain compliance with confidentiality and privacy requirements, including HIPAA.
  • Participate in professional/career and internal development opportunities.
  • Collaborate with coworkers to benefit from shared learnings.
  • Meet performance metrics.
  • Other tasks as assigned.

This role is a great fit if you are…

  • Passionate about improving lives and believe in the greater good.
  • Tenacious and persistent, bringing creative solutions to tough challenges.
  • Accountable and collaborative. Working remotely, you will work independently, but you’ll never be or feel alone.
  • Proactive, and able to take ownership of key tasks, and keep in regular communication with your team.
  • Not afraid to have tough conversations or make recommendations.
  • Thorough, detail-oriented, and committed to getting the job done.
  • Efficient and able to move through a to-do list, effectively prioritizing the triage of competing demands.
  • Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills.
  • Open-minded, non-judgmental, compassionate, flexible, and have good humor.
  • Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data.
  • Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful.

Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:

  • Appropriate network quality and internet speed necessary to perform the job remotely.
  • A wired internet connection
  • A Separate room with a door (or private space if you live alone)
  • Use of Company authorized Laptop.
  • Use of company provided headset, monitor, mouse, and keyboard

What we offer

Full-time employee position, not a contractor. We’re happy to offer you a generous benefits package, that includes medical, dental, STD, LTD, vision, FSA opportunities, life insurance, PTO/sick leave/holiday pay, and 401K.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times.

EEO Statement

AiRCare Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you require alternative methods of application or screening, you must approach AiRCare Health directly to request this, as we're not responsible for the employer's application process.

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